Computer product support: ideas for the future

Perhaps the most notable characteristic of computer product support is inefficiency. For example:

User Manuals are time-consuming to create, difficult to understand, and widely regarded as not worth reading.

Same problems are solved over and over by each new user.

Programmer to {documentation,tech support}

support brokerage

reputation of user and support personnel

I can't actually tell whether I have an idea or not. Let's say I have a problem plugging in something ...